PHOTO EDITS NEVER BEFORE

professional photo editing

Frequently asked questions

We're here to help, should be not answered your question here please send us e-mail or call us

How do I know what Price band my images will fall into?

Please see our Price Guide for information on how to categorise the images

How do you keep your prices so low, will I get an inferior quality job?

All our work is done by trained personnel in our global network or image experts.

Where is your Studio ?

We use a number of Studio worker across the globe in order to ensure we can work around the clock and give you the best output at the best price

What if I am not happy with the work?

we are so confident that you will be delighted with the images we produce that we are happy to offer a 100% no quibble Guarantee – if the work is not correct then we will put it right at our cost. If we can’t get it as you want then we will petal the credits used on that image back on your account.

My job is very complicated how do I talk it through with someone in studio?

Please use the contact us page and refer to your order reference so we can obtain your job quickly.

How do I pay ?

You can buy credits at the checkout with Credit card or Paypal. Click here to buy credits

My company want to open an account can this be done

we have special terms for high volume customer – please contact our service team for more information 0115 965 9763

How do I know I am getting the best price?

we offer a price match Guarantee so if you have a genuine like for like quote we will match it – Guaranteed

What happens if the images are more or less complex than I think

 A studio manager will check all your images when you upload them and if there is more to pay we will seek authorisation before we start those images and if you have paid too much we will refund the difference and continue (we will need to contact you for your credit card details as we don’t keep them).

I sell on ebay or amazon – how do I know what the correct image sizes should be

We have this covered just choose the correct it while placing your order, where they are to appear ( when you submit your order) and we will size them for you to the current requirements.

What if I need to speak to a representative?

Contact our UK service team on 0115 965 9763 they will be happy to take your call and if they can’t answer your question they will come back to you within 24 hours after consulting with the studio Manager. 

When do I need to submit my files and when will I get the finished files back?

We operate Monday to Friday 8am - 6pm.
Service response times are typically as follows -
Same day service - submit your files and payment before 10 am to receive them back the same day

1 day service - submit your files and payment any time between 8am and 6pm and receive them back by the same time on the next WORKING day - eg files received by 4pm Monday will be returned by 4pm Tuesday, submit at 10am on Friday and you will receive finished files by 10am Monday

2 day service - submit your files and payment any time between 8am and 6pm and receive them back by the same time within 2 WORKING days eg files received by 4pm Monday will be returned by 4pm Wednesday, submit at 10am on Friday and you will receive finished files by 10am Tuesday.

Files submitted outside our working hours will be treated as received at our next opening time

submit your files and payment at 7am, on Monday for a 24 hour turnaround and receive them back by 8am on Tuesday

By exception and prior arrangement we can arrange weekend/evening  work - please contact us for more details

Why do I need to buy credits ?

We have found that even the highest volume users sometimes only need to upload a few images at a time or each day and the credit system allows us to offer discount based on users Annual usage rather than daily – giving our customers the best possible discounts.

Why are my trial images watermarked?

We are happy to provide you a free sample of how your job will look, we watermark these so we know they haven’t yet been Bought, but don’t worry if you wish to buy these just drop us an email and we will send a payment request – as soon as you have bought the appropriate amount of credits you will be able to get these files within a few hours.